Over 400,000 Calls to 311 in Last Three Months

City of WinnipegThe second quarter report for the city’s 311 service came out on Friday and shows that 434,322 calls were handled between April 1 and June 30, 2009. Along with the calls, 13,084 e-mails were also handled.

Other notable highlights mentioned were that 2,226 calls required service in French and 179 inquiries were sent in by fax.

The top 5 most frequent information requests:

  1. Transit: bus schedule (117,669 inquiries)
  2. Assessment & Tax (15,020 inquiries)
  3. Recreation and Leisure (10,038 inquiries)
  4. Water services (8,632 inquiries)
  5. Street maintenance (8,288 inquiries)

The top 5 most frequent requests for city services:

  1. Golf tee time bookings (6,092 service requests)
  2. Parking/ticket payment (3,587 service requests)
  3. Neighbourhood Livability complaints (3,267 service requests)
  4. Recreation & Leisure registration (3,219 service requests)
  5. Requests for bulky pick up/autobin (2,578 service requests)

— With files from a news release


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