Vehicle Owners Soon Protected from Repair Sticker Shock

Claude Lemoine, owner of DeGagne Motors on Marion Street, speaks to the media on Thursday, April 26, 2012 about new measures meant to protect consumers from fraudulent vehicle repair practices. (CHRISD.CA)

Manitoba vehicle owners will be protected from fraudulent auto repair shops under a new bill proposed by the province.

The changes would protect motorists from hidden charges, incomplete information and fraudulent vehicle repair practices.

“Most car repair businesses treat customers fairly but, unfortunately, there are some situations where consumers need protection,” Premier Greg Selinger said. “Our plan will take what many businesses do already as good business practices and make them the standard, helping to ensure that Manitobans know what will be done and how much it will cost to repair their vehicle.”

Repair shops would be required to provide an accurate estimate for repairs, including the final cost, and ensure that repair work is authorized by the customer. Other protections include clear disclosure and information for consumers through signs in the shop as well as the provision of invoices, and a warranty on new or reconditioned parts and labour.

The rules, which could become law by this summer, do not apply to claims made through Manitoba Public Insurance, as a separate procedure is used for such instances.


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