“How can I help you?”
That’s the motto mayoral candidate Paula Havixbeck wants the City of Winnipeg to embrace for its citizens when people call 311.
The Charleswood — Tuxedo councillor said Wednesday that if elected mayor, she would create a single portal for requests, complaints and general information sought from the city.
Havixbeck said she would ensure a caller’s request in handled by the same 311 agent from the time it comes in to when the ticket is closed.
“Right now our citizens are being short changed in a game of bureaucratic football,” said Havixbeck. “When citizens call in with simple concerns or requests the answers are rarely there but the game of bureaucratic hot-potato begins. This is not acceptable for citizens who deserve to have their issues dealt with and have accountability.”