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Shaw Cablesystems is working to recover lost e-mail messages that were undelivered to users earlier this week.
“On March 7, an interruption in Shaw e-mail service inadvertently caused the delay and deletion of incoming e-mail to a number of shaw.ca addresses,” the company said in a statement on Saturday. “We understand that our customers rely on our services to receive their e-mails and sincerely apologize for this inconvenience.”
Shaw says it’s collecting log information from its servers to recover a portion of e-mails, including the sender, subject and time of receipt. E-mail contents cannot be recovered, unfortunately.
“We are working as fast as we can to get you this information. Please note that the details retrieved may also include references related to spam e-mail sent to your inbox.”
Users can receive updated information by visiting Shaw’s community forums.
Winnipeg has extended its business relationship with Shaw Communications to provide free WiFi in civic facilities.
“It’s vital the City of Winnipeg provide its residents with the very latest in communications tools,” said Mayor Sam Katz. “I know that busy families are going to appreciate WiFi access in arenas and community centres.”
Access will be granted to existing Shaw customers, similar to the company’s nationwide Exo hotspots.
The deal still needs city council approval.
In May, the city and Shaw announced a partnership deal for the telecommunications company to provide service to the city’s internal network.
– Staff
Mandatory 10-digit dialing will go into effect in Manitoba this Saturday, October 20.
All local calls will need to be preceded by the area code. The Telecommunications Alliance has been handling a three-month transition period, which will end this weekend.
Since July, local calls made using seven digits were interrupted by a recorded announcement before the call went through.
“We are pleased with the participation rates among Manitoba residents,” said Glenn Pilley, spokesperson for the Canadian Numbering Administrator. “However, we must highlight the need for callers to ensure that all numbers stored in communication systems and devices — particularly in alarm systems, Internet connections, building intercoms, and call forwarding devices — have been programmed for 10-digit dialing.”
Starting November 3, the new area code 431 will be introduced in Manitoba.
The transition to 10-digit dialing to accomodate Manitoba’s new area code (431) will begin on Sunday, July 29.
Starting this weekend, local calls dialed with seven digits may be interrupted by a network message reminding callers to first enter the area code. Calls will continue to be connected until October 20, 2012, after which time seven-digit local calls will not be completed.
“If they have not already done so, residents and businesses are urged to add the area code 204 to programmed numbers in all of their telecommunications devices (e.g., phones, fax machines, computers),” said Glenn Pilley, spokesperson for the Canadian Numbering Administrator.
“They must also include their 10-digit phone numbers on cheques, advertising, and stationery; and update their employee, client, supplier, and other databases.”
To supplement the already existing 204 area code, 431 will be gradually introduced as of November 3.
Special numbers like 911, 411, 311, etc. will still be dialed using three digits.
Shaw Communications and the City of Winnipeg have partnered up to improve access to the city’s internal network.
As part of the deal, Shaw Business will provide the city with 35-site Virtual Private Local Area Network Service (VPLS) in a multi-year agreement.
The agreement has Shaw creating separate VPLS domains for each of the city’s business units as part of a 42-site network and carrier-grade Internet, allowing the city to be able to provide Internet over the data network to every city employee.
Shaw’s network will also be utilized in police services and Water and Waste. Public library users will have access to complimentary Shaw WiFi.
Financial terms of the deal were not released.
UPDATE: A city spokesperson says the contract is for five years and valued at $1.69 million. Shaw previously handled 80% of the city’s LAN business, but will now handle nearly 100% of the network. A competitive bidding process took place as part of a request for proposal put forward by the city.
The free preview of the TSN Jets channel will expire today for viewers on Shaw and Shaw Direct.
The preview period was originally supposed to end December 1, but Shaw extended it to December 6 after a one-time glitch prevented viewers from watching the first half of an earlier season Winnipeg Jets game. The company blamed the outage on a switching error, and said measures were put in place to ensure it doesn’t happen in the future.
The cost of the channel is $9.95 per month.
MTS subscribers had access to the channel free of charge until October 31, which is also now $9.95 per month.
Shaw Communications will offer Bell Media’s “TSN Jets” channel as a free preview to subscribers until December 1.
The cable provider announced Friday the channel will be available in HD and standard definition on both Shaw and Shaw Direct beginning September 20.
Viewers in Manitoba, Saskatchewan, Nunavut, the Northwest Territories and parts of Northwestern Ontario will enjoy more than 60 pre-season and regular season games.
The channel was announced August 31, as part of the broadcast deal between Bell Media and True North Sports and Entertainment. Up until this point, only Bell TV subscribers were promised access to the coveted speciality channel.
In a tweet to ChrisD.ca, a Shaw spokesperson said after the free preview, TSN Jets will be $9.95/month, stating it will cost less than $1 per game.
Earlier on Friday, True North president and CEO Jim Ludlow said he was confident Bell would come to an agreement with all cable providers servicing the Winnipeg area to make the channel available. True North was not involved in the negotiations on that front.
MTS TV subscribers will still have to wait to hear if the channel will be offered in their lineup. Company spokesperson Selena Hinds was quoted last week as saying MTS is still in talks with Bell, and the outstanding issue remains around pricing.
Shaw Cable subscribers in the Winnipeg area will notice a few changes to four HD U.S. network feeds within the next couple of days.
To comply with regulatory requirements, Shaw will adjust its U.S. feeds in multiple markets by July 19.
The affected channels in Winnipeg will be 200 (ABC HD Seattle), 201 (CBS HD Seattle), 202 (NBC HD Seattle) and 203 (Fox HD Seattle).
While the networks will remain the same after the switch, the affiliates will change to reflect Spokane, WA stations.
The changes began rolling out to Shaw subscribers on Tuesday.
Viewers are advised they may need to reschedule preset programs on their PVR after the 19th.
Beginning February 17, you’ll have to memorize your favourite TV channels again after Shaw Communications initiates a lineup change.
Shaw will move around about 50 channels in Winnipeg and the surrounding areas.
Shaw says the move is to accommodate more digital channels and to move away from analog.
For a complete list of which channels will be affected, the company has posted a list on Shaw.ca.
Shaw Communications launched remote SMTP e-mail access for its customers this week, allowing users to send Shaw e-mail using client software without being on a Shaw connection.
To put it into simpler terms, customers can check their @shaw.ca e-mail accounts no matter what service provider they happen to be using at the time. You could always do this by using Shaw Webmail, but now mobile customers don’t have to rely on their wireless provider’s servers to send e-mail.
Previously, the outgoing mail server could only be accessed while on Shaw’s network, but can now be configured if you happen to be on another ISP.
Customers must activate this new feature by going to the webmail beta site and enabling mobile access under the Mobile Access option in the Preferences menu.
If you switch between different connections frequently, this cuts down on the hassle of reconfiguring your e-mail client every time you want to send e-mail.
And yes, it’s free for all customers.
Shaw Communications will begin sending out warning e-mails to customers who choose to use their Internet connection to download content illegally.
The move comes from a request by Warner Brothers Entertainment, who wants Shaw to warn customers about downloading copyrighted movies and music.
In extreme cases, Shaw could end up cancelling an offending customer’s service if Warner was to obtain a court order.
A spokesperson for Shaw says the company maintains a relationship with all broadcasters and copyright holders, and has an obligation to protect their content.
The notice would serve only as a warning, notifying the customer that a content holder has made Shaw aware of an infringement.
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