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Over 400,000 Calls to 311 in Last Three Months

July 24, 2009 2:22 PM | News

City of WinnipegThe second quarter report for the city’s 311 service came out on Friday and shows that 434,322 calls were handled between April 1 and June 30, 2009. Along with the calls, 13,084 e-mails were also handled.

Other notable highlights mentioned were that 2,226 calls required service in French and 179 inquiries were sent in by fax.

The top 5 most frequent information requests:

  1. Transit: bus schedule (117,669 inquiries)
  2. Assessment & Tax (15,020 inquiries)
  3. Recreation and Leisure (10,038 inquiries)
  4. Water services (8,632 inquiries)
  5. Street maintenance (8,288 inquiries)

The top 5 most frequent requests for city services:

  1. Golf tee time bookings (6,092 service requests)
  2. Parking/ticket payment (3,587 service requests)
  3. Neighbourhood Livability complaints (3,267 service requests)
  4. Recreation & Leisure registration (3,219 service requests)
  5. Requests for bulky pick up/autobin (2,578 service requests)

— With files from a news release