The Canada Border Services Agency (CBSA) wants to ensure travellers have up-to-date information when it comes border disruptions and delays.
The CBSA has introduced an e-mail border alert service meant to notify the public when unexpected events cause a significant disruption to normal border services.
“We recognize that border service disruptions affect the individuals and industry that fuel Canada’s economy,” said Lauren D. Delgaty of the CBSA. “While the CBSA is committed to ensuring border services return to normal operations as soon as possible, we recognize that an important part of providing quality service is keeping our clients informed about what to expect when they arrive at the Canadian border.”
Border alerts will not be issued in response to normal increases in traffic volumes or planned events (i.e. construction at a port of entry).
The public can subscribe at CBSA.gc.ca for the e-mail service, which will go live on Monday, December 10.