The City of Winnipeg is allowing citizens to make 311 service requests/complaints in-person beginning next week.
Staff from the existing 311 contact centre will occupy a City Hall service counter by September 16 to offer face-to-face communication.
The same services offered by 311 currently, such as reporting a problem, obtaining information and making a service request, will be handled at the counter. A rep will be available weekdays from 8:30 a.m. to 4:30 p.m.
For customers who come to the counter with a complex utility bill issue, nearby phones will put them in direct contact with a utility billing representative.
Besides phone, fax, e-mail and online self-service, the city also recently launched the Winnipeg 311 App to make servicing the public easier.
