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Havixbeck Would Overhaul How 311 Handles Service

August 20, 2014 2:26 PM | News

Paula Havixbeck

Paula Havixbeck

“How can I help you?”

That’s the motto mayoral candidate Paula Havixbeck wants the City of Winnipeg to embrace for its citizens when people call 311.

The Charleswood — Tuxedo councillor said Wednesday that if elected mayor, she would create a single portal for requests, complaints and general information sought from the city.

Havixbeck said she would ensure a caller’s request in handled by the same 311 agent from the time it comes in to when the ticket is closed.

“Right now our citizens are being short changed in a game of bureaucratic football,” said Havixbeck. “When citizens call in with simple concerns or requests the answers are rarely there but the game of bureaucratic hot-potato begins. This is not acceptable for citizens who deserve to have their issues dealt with and have accountability.”

— Staff