Tag Archives: Air Canada

Air Canada Says Mobile App Breach May Affect Up to 20,000 Customers

Air Canada Says Mobile App Breach May Affect Up to 20,000 Customers

By Christopher Reynolds, The Canadian Press

Air Canada
People view the newly revealed Air Canada Boeing 787-8 Dreamliner aircraft at a hangar at the Toronto Pearson International Airport in Mississauga, Ont., Thursday, February 9, 2017. Air Canada says 20,000 customers may have had their personal information “improperly accessed” due to a breach in its mobile app, prompting a lock-down on all 1.7 million accounts until consumers change their passwords. (THE CANADIAN PRESS/Mark Blinch)

MONTREAL – Some 20,000 Air Canada customers woke up Wednesday to learn their personal information may have been compromised after a breach in the airline’s mobile app that prompted a lockdown on all 1.7 million accounts until their passwords could be changed.

Air Canada said it detected unusual login activity between Aug. 22 and Aug. 24 and tried to block the hacking attempt, locking the app accounts as an additional measure, according to a notice on its website.

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Air Canada, WestJet Raising Checked Baggage Fee to $30 for Lowest Fare Passengers

Air Canada, WestJet Raising Checked Baggage Fee to $30 for Lowest Fare Passengers

By The Canadian Press

WestJet
A WestJet plane is seen at the Calgary Airport in Calgary, Alta., Thursday, May 10, 2018. (THE CANADIAN PRESS/Jeff McIntosh)

MONTREAL — Air Canada and WestJet Airlines Ltd. are raising fees for passengers to check their bags.

The country’s two largest airlines are raising the fee for the first checked bag to $30 from $25, and for the second bag to $50 from $30.

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Air Canada Flight Diverts to Winnipeg When Passengers Get Too Hot

Air Canada Flight Diverts to Winnipeg When Passengers Get Too Hot

By The Canadian Press

Air Canada
An Air Canada passenger jet lands at Halifax Stanfield International Airport in Halifax on Jan. 21, 2013. (THE CANADIAN PRESS/Andrew Vaughan)

WINNIPEG – An Air Canada flight made an unscheduled landing in Winnipeg after the airline says the cabin became too warm.

Airline spokesman Peter Fitzpatrick says in an email that the Airbus A321 was on its way from Toronto to Calgary on Monday night when it experienced trouble with the heating and air-conditioning system.

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Unruly Passenger Diverts Flight to Winnipeg

Unruly Passenger Diverts Flight to Winnipeg

RCMP Crest LogoAn unruly passenger forced a Toronto-bound plane to Winnipeg on Wednesday night.

At around 10:30 p.m., Air Canada flight 154 from Edmonton was diverted to James Richardson International Airport after a passenger became agitated and combative.

Flight staff, passengers and an off-duty RCMP officer were able to restrain the passenger until the flight landed.

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Passengers from Crashed Flight in Halifax Getting Financial Help from Airline

Passengers from Crashed Flight in Halifax Getting Financial Help from Airline

By The Canadian Press

Air Canada - AC264
Transportation Safety Board invesigators and airport firefighters work at the crash site of Air Canada AC624 that crashed early Sunday morning during a snowstorm, at Stanfield International Airport in Halifax on Monday, March 30, 2015. The flight had 133 passengers and five crew members. (THE CANADIAN PRESS/Andrew Vaughan)

TORONTO – Passengers who were aboard an Air Canada plane that slammed to the ground at the Halifax airport last Sunday are receiving some financial assistance from the airline.

Air Canada has not divulged the amount, but various media reports say each of the 133 passengers on Flight AC624 are receiving $5,000.

The airline says the funds are meant to cover immediate and interim expenses, adding there is no requirement for passengers to sign any commitment to receive the money.

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Air Canada Deploying Roomier Q-400 Aircrafts

By Sarah Klein

Air Canada is increasing the capacity on some Western Canadian regional routes early next year, including an Edmonton-Winnipeg leg.

The airline announced Thursday the gradual introduction of new state-of-the-art Bombardier Q-400 Next Gen aircraft operated by Air Canada Jazz under the Air Canada Express brand on key markets from Calgary and Edmonton beginning next year.

The new ultra-quiet Q-400s will begin service in February to replace smaller Bombardier 50-seat CRJ aircraft. The planes will also include 74 all-leather seats with roomy overhead bins.

The upgraded Edmonton-Winnipeg route will begin service in May 2013.

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