WINNIPEG — Mayoral candidate Jenny Motkaluk is calling for a makeover of the city’s 311 customer service centre.
In her latest pitch to voters, the business consultant said, if elected, she would modify the 311 system to route citizen’s requests directly to the appropriate department and ensure a live human is on the other end.
“Leadership at City Hall isn’t getting the message… our rapport and relationship with our own citizens is being shattered by terrible customer service, poor responsiveness and a culture of apathy,” Motkaluk said.
Motkaluk claims 311 wait times are often more than 30-40 minutes.
“Whatever happened to the good old days of calling with a concern or service request and actually speaking to someone that can help you,” she said.
Motkaluk says city departments would have to become more accountable to answer and act on caller requests under a reworked 311 system.